Our first encounter with this client was way back last May 05, 2019. A walk-in customer, all the way from SM Mall of Asia, looking for IP phones, and handset. They wanted something on stock and within the specifications they were looking for. We were able to provide what they needed and that was the last time we heard from them. Until recently.
We always see it to point that we get in touch with our customers regularly to see how they’re doing and how the hardware they purchased from us are performing. More than after-sales customer service, this is our way of showing our customers that the relationship we want to build with them goes way beyond their purchases with us.
Late February of this year, we received a call from them, asking if we can help them with their UPS and Monitor requirements for which we obliged. They weren’t sure if the specs they have will be compatible with their set-up since they don’t have an IT expert on site during that time, so we sent one of our engineers to check on their current infrastructure. We ended up recommending a newer and updated model of what they originally requested, and made a few other recommendations for their current set-up.